Frequently Asked Questions for Covered California Document Proofs

Please see below a list of our most frequently asked questions (FAQs) for Covered California Document Proofs.

Q. What types of documentation will Covered California accept?

A. Covered California will accept a clear, legible copy from the allowable document proof list from the following categories which you can click on for more details: Proof of Income,  Proof of Citizenship or Lawful Presence, Proof of California Residency, and Proof of Minimum Essential Coverage. Covered California will let you know which categories they need documentation from for each person in your household.

Q. Where do I send the documents?

A. You will submit all document proofs to Covered California by either uploading the documents online yourself or submitting by fax or mail. For information on how, and where to send them, please click here.

Q. Is there a due date to send document proofs?

A. Yes, within 90 days of enrollment. Usually Covered California will give a specific due date that is listed on the eligibility page of your Covered California online application. However, from our experience we highly encourage everyone to submit all requested documents as soon as possible.

Q. If I do not send in the document proofs what will happen?

A. If you do not submit document proofs by the due date Covered California may remove your APTC (Advanced Premium Tax Credit) and/or cancel your health insurance coverage. If coverage is cancelled, then you may need to repay tax credits previously received and you may also be subject to the tax penalty.

Q. Can you confirm that a fax or mailed in document proof(s) has been received by Covered California?

A. Covered California is not able to verify receipt and asks that you wait for it to be processed and for a status update to appear in your Covered California Online Application or by letter. If any additional information is requested they will contact you by phone or letter.

Q. After Covered California receives the document proofs, if they need additional information how will they contact me?

A. They will contact you by either email, phone or letter, in whichever way you requested on your application to be contacted. In some cases we have seen that Covered California may request that the documents be re-submitted if the uploaded, faxed or mailed document is not clear enough to be read.

Q. I am concerned about my immigration status and that it will be kept private and not used by immigration for purposes of immigration enforcement.

A. Covered California has said that, “All information you provide to us about immigration status will be kept secure and private and will not be used by any immigration agency for the purpose of immigration enforcement.”

Q. Covered California is asking for proof of income for my child(ren) who are minors and do not have income. What do I do?

A. Please write a letter stating that your child(ren) are minors and do not have any source of income at this time. Make sure you sign and date the letter listing the primary applicant’s name, child’s name along with the Covered California Case number. If you are providing a tax return as your proof of income for yourself, you may use it also as proof to show that your child(ren) are dependents and do not have income. Remember that a tax return for the prior year is a useful proof of income only if it reflects your income for the current year.

Q. Covered California is asking for proof of income for my spouse who does not have income. What do I do?

A. Please write a letter stating that your spouse does not have any source of income at this time. Make sure you have your spouse sign and date the letter as well as listing the Covered California Case number.

Q. What is a letter of Minimum Essential Coverage?

A. For information on what a letter of minimum essential coverage is, please click here.

If your question is not addressed here, please feel free to contact us at 1-707-571-7590.

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