Better Billing at Anthem Blue Cross vs. Blue Shield and Kaiser
by John Hansen
Many insured in California have complained about billing issues with their health insurance. When it comes to billing, Anthem Blue Cross is one of the best. However, Blue Shield of California and Kaiser Permanente have struggled to keep consumers and agents happy with their billing departments.
Anthem Blue Cross Has Billing Dialed In
California agents say, “Anthem stays on top of things.” Brokers get pending cancellation notices from Anthem Blue Cross by email two times a month. These agents say that the notices are accurate and helpful. Anthem does their billing in-house, and has streamlined procedures to keep their billing department running well.
Billing Problems at Blue Shield
Blue Shield of California, on the other hand, has a third party (a middle man) do their billing and it has caused lots of problems. Agents complain that reports often are not accurate.
Often Blue Shield broker reports are not up-to-date or are delayed in being sent out. Agents find that when they call on late pay clients, often their clients have already paid, and sometimes these clients are a bit upset about getting an unnecessary scary phone call.
One top California health insurance agent referred to how well Blue Shield was doing with networks and claims. “You’re great in all these areas, but billing is going to be your demise.”
Billing History Reports for Agents
Another top California agent requested that Blue Shield improve their billing history reports. He mentioned that a billing report that enabled brokers to see chronic issues with lateness would be very helpful. That way agents could drill down into the report, avoid over-pestering clients, and see if there’s a problem like autopay being set up incorrectly.
One Blue Shield of California representative mentioned that they were not the only ones with billing problems. She said, “I have a son with Kaiser Permanente. He’s prepaid for a year, but he gets cancellations every month.” This was not surprising because Covered California Kaiser Plans and Kaiser direct enrollments have been known to experience billing problems as well.
Not sure how Obamacare affects your health care plans in California? Learn how the ACA works in California, including benefits, costs and enrollment.
Covered California is the Golden State’s official health exchange marketplace where individuals, families and small businesses can find high-quality, low-cost California government health insurance.
Learn about Obamacare income guidelines in California using our income limits chart, and see if you’re eligible for government assistance.
Learn about the Covered California website. Find easy online enrollment. Set up your account, log in, buy insurance and more on the California health marketplace website.