Customer Service You Can Count On with Western Health Advantage
One insurance agent commented, “Of all the California health insurance carriers, Western Health Advantage provides the best customer service.” Many who have waited on hold for hours with Anthem Blue Cross, Health Net or Covered California, will find WHA to be a breath of fresh air.
Many enrollees are delighted to hear that the WHA member service call center is not an outsourced location, but all located in Northern California. And, When members call, WHA representatives usually answer the phone within 30 seconds, often in less than 7 seconds…a standard that far exceeds most if not all health insurance carriers in California.
To add even more credibility, each WHA Sales Team member is licensed both with the California Department of Insurance and with the State Exchange (Covered California).
For information on how WHA makes it easier to apply outside of Open Enrollment, click here.